Refund & Return Policy

At Shifa Naturals, we stand behind the quality of our herbal wellness products. Your satisfaction is our top priority 🌿 To ensure a fair and transparent experience for all our customers, please read our refund policy carefully before placing an order.

✅ Eligibility for Refund
You may request a refund under the following conditions:

Follow Usage Instructions — You must use the product as directed. Apply twice daily (morning and night) consistently for the recommended period
Complete the Recommended Usage Period — Use the product consistently for at least 7 days before requesting a refund
Product Must Be Partially Used — Refunds are only considered if the product has been genuinely used as instructed — not on completely unused or sealed products
Request Within the Refund Window — Refund request must be made within 7 days of delivery

❌ Non-Refundable Cases
Refunds will not be issued in the following situations:

Product was not used as per the provided instructions
Refund request made after the 7-day window has passed
Empty containers or completely used products without valid proof
Damaged products due to misuse or improper storage
Change of mind after product has been used

📝 How to Claim a Refund?

Message Us on WhatsApp within 7 days of delivery
Provide the following:

Proof of purchase (order number or screenshot)
Photos of the product (current condition)
Brief description of your experience with the product

Our team will review your request within 2–3 business days
If approved, your refund will be processed promptly

📦 Parcel Inspection Policy
We encourage all customers to inspect their parcel before making payment at the time of delivery. If you notice any of the following, you may refuse the parcel:

Damaged or tampered packaging
Wrong product delivered
Missing items from your order

🛡️ Our Guarantee
We are confident in the quality of every Shifa Naturals product. Each bottle is:

✅ Quality tested before dispatch
✅ Carefully packaged for safe delivery
✅ Verified authentic with QR code

⚠️ Important Disclaimer
Shifa Naturals products are intended for general wellness and self-care purposes only. Results may vary from person to person. Our refund policy is based on product quality and usage compliance — not on specific wellness outcomes.
This policy is not a guarantee of any particular result. Individual experiences may differ based on usage consistency, lifestyle, and personal factors.

📞 Contact Us
For any refund requests or questions, please reach out to us:
📧 Email: shifanaturalsofficial@gmail.com
📞 Phone / WhatsApp:  +92 3214834685
🌐 Website: www.ayuraherbaloil.com
📍 Pakistan

🌿 We Value Your Trust!
At Shifa Naturals, we are committed to delivering quality herbal wellness products and a seamless customer experience. Your trust means everything to us — and we are always here to help! 💚